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The CIS-ITSM certification exam covers a wide range of topics related to IT Service Management, including incident management, problem management, change management, service level management, and service catalog management. CIS-ITSM exam also covers topics related to the ServiceNow platform, such as configuration management, user administration, and reporting. CIS-ITSM exam is designed to test the candidate's knowledge and understanding of IT Service Management best practices and how they can be implemented using the ServiceNow platform.

The CIS-ITSM Certification Exam is a computer-based test that consists of 60 multiple-choice questions. The candidate has 90 minutes to complete the exam, and the passing score is 70%. CIS-ITSM exam is available in several languages, including English, French, German, Japanese, and Spanish. The cost of the exam varies depending on the location, but it typically ranges from $150 to $300.

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2025 Updated CIS-ITSM: Certified Implementation Specialist - IT Service Management Real Braindumps

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q169-Q174):

NEW QUESTION # 169
Which of the following statements is true regarding the permission that a user of itil role has?

A. Users with itil role can update any incident except closed and resolved incidents.
B. Users with itil role can update any incident.
C. Users with itil role can only update incident created by them.
D. Users with itil role can update any incident except closed incidents.

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 170
Which statement is NOT true about reporting on catalog item variables?

A. Database views are required to report on catalog item variables.
B. The Variables column can be added to list reports if variables are available for the selected table/data source.
C. Reports can be grouped by variables from a selected catalog item.
D. Reports can be stacked by variables from a selected catalog item.

Answer: A

NEW QUESTION # 171
What are the most common ways to create problems? (Choose two.)

A. Manually using the Create New module.
B. Using a third-party integration.
C. Using the Create Problem Virtual Agent Conversation.
D. Manually using the Problems related list on a change.
E. Using the Create Problem UI action on an incident.

Answer: A,E

NEW QUESTION # 172
Inbound Actions can be configured to enable creating or updating problems.

A. True
B. False

Answer: B

Explanation:
Explanation
Inbound actions can be used only to update problems but not to create them.

NEW QUESTION # 173
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

A. Build report on SC Task table, Group by Variables for Computer > Extra memory
B. Build report on Task table, Group by Variables for Computer > Extra memory
C. Build report on Request table, Group by Variables for Computer > Extra memory
D. Build report on Requested Item table, Group by Variables for Computer > Extra memory
E. Build report on Catalog Item table, Group by Variables for Computer > Extra memory

Answer: D

NEW QUESTION # 174
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