C-OCM-2503考題資訊，C-OCM-2503題庫資訊

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>> C-OCM-2503考題資訊 <<

SAP C-OCM-2503題庫資訊 - C-OCM-2503題庫

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最新的 SAP Certified Associate C-OCM-2503 免費考試真題 (Q18-Q23):

問題 #18
What are the benefits of different communication channels for the change communication in an SAP cloud project?

A. Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.
B. Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.
C. Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.
D. Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

答案：A

解題說明：
Effective communication in SAP OCM leverages a mix of channels. Option A is correct because existing channels (e.g., company intranet) save resources, while new channels (e.g., project-specific newsletters) highlight critical updates, grabbing attention. Option B is incorrect-channel choice isn't age-specific, and
"generic information" isn't a key benefit. Option C is flawed; existing channels don't inherently signal stability, and new channels don't prevent overload. Option D is incorrect-internalization speed and alignment effort aren't primary benefits tied to channel type.SAP OCM advocates balancing efficiency and impact, making A the best fit.
"Utilize existing channels to minimize effort and cost, and introduce new channels to emphasize key messages and enhance visibility" (SAP OCM Framework, Communication Dimension).

問題 #19
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

A. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
B. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.
C. It contributes to the organization's capabilities to successfully handle future business transformations.
D. It facilitates the hand-over process of important project activities to the IT organization of the company.

答案：C

解題說明：
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).

問題 #20
During a change network kick-off meeting, a change agent openly reports that he has beennominated by his manager against his will. How should the change manager react in this situation?

A. Request the change agent to leave the kick-off meeting
B. Try to convince the change agent to take over the role anyway
C. Ask the change agent to find a substitute within his unit
D. Clarify the issue with him bilaterally after the change network meeting

答案：D

解題說明：
A reluctant change agent at a kick-off meeting poses a challenge, and the change manager must respond constructively. Option B is correct because a bilateral discussion post-meeting-e.g., asking "What's your concern?"-allows the change manager to understand the reluctance (e.g., workload, disinterest) privately, avoiding public confrontation and tailoring a solution (e.g., support, reassignment). This respects the agent's feelings while maintaining network morale.
Option A is incorrect-asking for a substitute shifts responsibility to the agent, potentially alienating him and disrupting the meeting. Option C is incorrect; convincing him on the spot risks resistance or resentment, undermining his effectiveness. Option D is incorrect-ejecting him is harsh, damages trust, and weakens the network's start. SAP OCM favors discreet, empathetic handling of such issues.
"Address a reluctant change agent's concerns bilaterally after the meeting to resolve issues constructively and preserve network cohesion" (SAP Activate, Change Network Management).

問題 #21
Which dimensions are suitable for analyzing individual stakeholders of a cloud implementation in a 2x2 matrix? Note: There are 2 correct answers to this question.

A. Degree of resistance, distinguishing between low and high
B. Attitude towards the project, distinguishing between negative and positive
C. Extent of expected change impacts, distinguishing between few and many
D. Level of influence on the project success, distinguishing between low and high

答案：B,D

解題說明：
A 2x2 matrix in SAP OCM stakeholder analysis plots individuals for strategic engagement. Option B is correct-attitude (negative vs. positive) gauges support level-e.g., a positive VP vs. a negative clerk- guiding communication focus. Option C is correct as influence (low vs. high) measures impact potential-e.
g., a high-influence director can sway outcomes more than a low-influence user-prioritizing effort. Together, they create a matrix (e.g., high-influence/positive = "champions") for tailored strategies.
Option A is incorrect-"degree of resistance" overlaps with attitude; it's a symptom, not a distinct axis.
Option D is incorrect; change impact extent is group-level (e.g., unit-wide), not individual-specific in a 2x2.
SAP OCM uses attitude/influence for precision.
"Analyze stakeholders in a 2x2 matrix using attitude (positive/negative) and influence (low/high) toprioritize engagement effectively" (SAP Activate, Stakeholder Analysis Tools).

問題 #22
In the SAP Activate Prepare phase, the cloud project is set up and officially launched. Which change management activities are usually started in this phase? Note: There are 3 correct answers to this question.

A. Facilitate the role mapping process
B. Develop and align the change network strategy
C. Conduct a detailed change impact analysis
D. Develop an initial change plan for the cloud project
E. Identify the key stakeholders and conduct a stakeholder analysis

答案：B,D,E

解題說明：
The SAP Activate Prepare phase is the foundational stage where the project is initiated, and change management begins laying the groundwork for success. Option A is correct because developing an initial change plan establishes the roadmap for OCM activities, outlining scope, timelines, and key interventions aligned with the project plan. This plan is high-level at this stage, focusing on setting direction rather than granular details, which come later. Option B is correct as identifying key stakeholders and conducting a stakeholder analysis is a critical early step to understand who will be impacted, their influence, and their attitudes (e.g., supporters or opponents). This analysis informs subsequent engagement strategies. Option D is correct because developing and aligning the change network strategy involves planning how change agents will support the project, ensuring early buy-in from influential individuals across the organization.
Option C is incorrect because a detailed change impact analysis (CIA) typically occurs in the Explore phase, where process gaps are identified during fit-to-standard workshops. In Prepare, only a high-level CIA might begin, but the question specifies "detailed," which doesn't align here. Option E is incorrect as role mapping (assigning SAP roles to users) is a technical and enablement activity that happens later, often in the Realize phase, not Prepare. The Prepare phase focuses on readiness and planning, not execution-level tasks like role mapping. In SAP OCM, these activities ensure a proactive start, aligning people-related efforts with the project's kickoff.
"In the Prepare phase, change management initiates activities such as developing an initial change plan, conducting stakeholder analysis, and defining the change network strategy to establish a solid foundation for the project" (SAP Activate Methodology, Change Management Workstream, Prepare Phase).

問題 #23
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