Certified-Business-Analyst Free Sample Questions - Reliable Certified-Business-Analyst Test Camp

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Certified-Business-Analyst Test Guide - Salesforce Certified Business Analyst Exam Study Question & Certified-Business-Analyst Exam Questions

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Salesforce Certified Business Analyst Exam Sample Questions (Q293-Q298):

NEW QUESTION # 293
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A. Each version of a managed package on the AppExchange undergoes a security review.
B. Managed packages are updated automatically with each Salesforce Release.
C. Managed packages are easily customizable to meet CK's exact requirements.

Answer: A

Explanation:
Explanation
The benefit of using a managed package versus an open source solution that the business analyst should share to help the CRM director make a decision is that each version of a managed package on the AppExchange undergoes a security review. A managed package is a collection of application components that are developed and distributed by a provider as a single entity on the AppExchange. A managed package can include standard and custom objects, fields, tabs, pages, components, triggers, workflows, reports, dashboards, etc. A managed package can also be upgraded by the provider without affecting the customizations made by the customer. An open source solution is a software solution that is developed and distributed by a community of developers and users who share the source code and allow anyone to modify or enhance it. An open source solution can offer more flexibility and customization options, but it may also require more technical skills and maintenance efforts. Each version of a managed package on the AppExchange undergoes a security review by Salesforce to ensure that it meets the security standards and best practices for protecting customer data and preventing malicious attacks. An open source solution may not have the same level of security assurance or support from Salesforce or the provider. References:
https://trailhead.salesforce.com/content/learn/modules/appexchange_basics/appexchange_basics_install

NEW QUESTION # 294
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

A. Estimating the project cost
B. Validating current processes
C. Building solution design consensus

Answer: B

Explanation:
Explanation
The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices. References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s

NEW QUESTION # 295
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?

A. US-4009 and US-4010
B. US-4007 and US-4009
C. US-4008 and US-4009

Answer: B

Explanation:
The business analyst should prioritize US-4007 and US-4009 because they are the most critical work items.
US-4007 is the work item that will allow customers to submit support tickets, and US-4009 is the work item that will allow customer service representatives to view and respond to support tickets. These two work items are essential for the MVP to be functional.
US-4008 is a less critical work item because it will allow customers to track the status of their support tickets.
This work item is important, but it is not essential for the MVP to be functional.
US-4010 is the least critical work item because it will allow customers to rate the quality of customer service.
This work item is important, but it is not essential for the MVP to be functional.
In conclusion, the business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. These two work items are essential for the MVP to be functional.

NEW QUESTION # 296
A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?

A. Stakeholder Analysis
B. Enterprise Analysis
C. Strategy Analysis

Answer: C

Explanation:
Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the impact of a solution on the project timeline, budget, scope, quality, and stakeholders.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/perform-strategy-analysis
* https://www.iiba.org/standards-and-resources/babok/strategy-analysis/

NEW QUESTION # 297
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

A. Retrospective
B. Daily stand-up
C. Sprint review

Answer: C

NEW QUESTION # 298
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